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The Delaware
Veterans Home

Frequently Asked Questions


General Information

Are residents allowed to bring their own furniture or other belongings?
Yes. We encourage residents to bring belongings or mementos that have special meaning. All personal items must be approved in advance before they are brought into the Home.

Is transportation provided to medical appointments?
If a resident requires specialized transportation and assistance, the Veterans Home does provide transportation to local medical appointments

Are tours available?
While under the COVID pandemic no. However, post COVID, we will resume facility tours which must be scheduled in advance. Please call our admissions office at (302) 424-8572 for more details.

Cost and Admission

How much does it cost?
A: The cost varies based on your payer source, insurance plans, etc. For current room rates, please contact our admissions office at (302) 424-8572 for more details.

What is included in the cost?
At a minimum, the cost will cover a semi-private room and shared bathroom with one other person, and 24-hour medical/nursing care. All rooms are furnished with a bed, nightstand, built in dresser/desk, side chair and overbed table. Other amenities such as linen, basic cable, and telephone service are also included.

Can my eligible family member be admitted to DVH during the COVID-19 pandemic?
While we are presently accepting applications for admission, we have yet to be cleared by CMS and DHSS guidelines to permit new resident entry. This hold is in effort to preserve the health and safety of those who currently reside at DVH. The timeline as to when this will change is dependent upon multiple variables such as CMS and DHSS guidelines as well as the rate of infection within the state. Until we received new guidance, we are only accepting applications for admission.

What is the process for admission?
An application packet which includes a checklist of all items must accompany the application, (i.e. ID, DD214, Power of Attorney paperwork, etc.) must be completed.

What are the admission criteria?
Potential resident candidates must meet one of the following criteria: honorably discharged from active service (peacetime, wartime), any National Guard Service or Reservist who is eligible for retirement pay at age 60 or has served on active duty at least 180 days. In addition, candidates must currently reside in Delaware and have resided in the state for 3 or more years prior to application. Lastly, candidates must have needs which meet federal and state requirements which necessitate a skilled nursing home level of care.

Visitation

Are visits still allowed at DVH?
At present, (due to high community rates of COVID), resident visitation options include indoor (which does not permit touching), along with Window and Virtual visits throughout the State of Delaware. Knowing the need for families to remain connected through indoor, outdoor window and virtual visitation remains in the forefront of our operational objective. Therefore, we highly encourage and welcome resident families and friends to exercise these options. Contact the DVH Activities Staff at (302) 424-6026 for details and scheduling.

Are the rules for compassionate visits the same as regular visitation?
No. In situations where a resident requires special services, families are authorized compassionate visitation which are inside the building and are conducted face-to-face. Examples of compassionate care situations include, but are not limited to: • A resident, who was living with their family before recently being admitted to a nursing home, is struggling with the change in environment and lack of physical family support. • End of life or a resident who is grieving after a friend or family member recently passed away. When the situation warrants such a requirement, family members must agree to abide by established Infection Control Practices and other DVH safety protocols during the visit. Contact the DVH nurse supervisor at (302) 424-8500 for details and scheduling.

What are the visiting hours?
Prior to the COVID outbreak, DVH had no visitor hour restrictions. However, due to the pandemic and in the interest of preserving the health and safety of both residents and staff, visiting hours have been limited. Please contact our Activities staff at (302) 424-6026 for details and scheduling.

Can I take my loved one home for short visits?
Despite the pandemic, the answer is Yes. However, prior to making such an election, we ask that families meet in advance with our nursing and medical staff to discuss resident home visitation departure and return protocols. For example, all returning residents will be placed in quarantine for COVID testing and observation for 14 days. If space and staffing are unavailable at the time of return, the family may need to keep the resident until such time as the facility can accept the resident back safely. While on quarantine, the resident will likely reside in a room in a separate area of the facility and all but virtual visitation is prohibited. Upon successful completion of the quarantine and being cleared by medical, the resident will then be returned to their respective unit.

What is being done to protect long-term care (LTC) residents from COVID-19?
In addition to the voluntary compliance of residents to practice COVID safety procedures such as face coverings and social distancing, DVH Administrators have instructed all staff to adhere to staff screening, social distancing, and PPE protocols along with the encouragement of all staff to receive the COVID vaccine previously made available.

Are LTC residents and staff required to be tested for COVID-19?
Yes. On May 28, 2020, the Delaware Department of Health (DPH) mandated that every skilled and intermediate LTC facility begin testing all residents and staff for COVID-19. We began testing staff in June 2020, and residents the following month. Each facility must collect specimens and arrange for laboratory testing. The results (positive, negative and indeterminate) are reported to State and Federal public health entities.

What is the frequency in which DVH staff are tested?
Testing frequency is predicated upon direction of the Department of Health. At present within our facility, residents are tested monthly and staff twice weekly.

Questions?

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